Business Process Change Management

This Springer volume, edited by August-Wilhelm Scheer and colleagues with a foreword from Michael Hammer, makes a serious case that most organizational change fails because of fuzzy scope and undefined deliverables. The ARIS framework gives the book its methodological spine, and real-world case studies from American Meter and the US Navy keep it grounded. For business process management professionals, there is genuine substance here — multiple expert contributors, rigorous modeling theory, and credible examples. That said, this is a specialist text aimed squarely at BPM professionals and MBA students; general readers will find it impenetrable. Published in 2003, the field has moved on considerably. Worth consulting as a reference if ARIS is relevant to your work, but not a book most professionals need to own.