Communication Skills in Nursing, Health and Social Care

Bernard Moss actually knows this material — decades teaching communication to social work students, now on its 5th edition from a real academic publisher, with updated accessibility content. It's a legitimately solid professional reference, just not written for a general or family reader; it's dense textbook prose built for a classroom, not a couch. I'd call it worth it if you're a nursing or social-care student, but that's a narrow lane.