Deal with It! Mastering 21 Tough Sales Challenges

Jeff Shore structures this as a direct playbook for twenty-one difficult moments every salesperson eventually faces — price objections, the 'I need to think about it' stall, closing without the decision-maker present, bouncing back from a bad interaction, handling hostile prospects. The scenario-based format makes it immediately actionable: you can flip to the situation you're in and get a framework right away. Shore draws on decades of front-line sales experience and CBT research, which gives the advice more grounding than typical sales motivation fare. The honest caveats are that formal critical reviews are sparse and the book is primarily distributed through Shore's consulting practice rather than mainstream channels, so it functions more as a practitioner reference than a widely reviewed business book. Sales professionals, especially in new home sales and similar industries, will find it practical and worth the read.