Retail Banking im Informationszeitalter

Susanne Leist and Robert Winter's 2002 edited volume tackles retail banking's digital transformation through a disciplined three-layer framework — business architecture, process modeling, and application integration — grounded in real implementation experience. The Business Bus integration concept and the CRM and change management coverage in part three round out a methodologically rigorous picture. The University of St. Gallen tradition shows in the editorial quality. Two honest caveats: this is German-language only, which limits its reach significantly, and more than two decades of further banking digitalization — mobile banking, open banking, AI-driven services — have made the specific technological content substantially dated. For German-reading banking architects or information-systems historians, it remains a credible methodological foundation.